bbkk Privacy Policy
How your personal information is collected, what it is used for, and how securely it is kept — all of that is clearly explained here.
This privacy policy applies to every user of the bbkk platform. When you register, log in, or use any service on bbkk, you voluntarily agree to the terms of this policy. By reading this policy, you will clearly understand how your information is managed. For details on other terms of service, please read our Terms and Conditions.
1 Purpose of Data Collection
bbkk collects only the information necessary to provide its services. The main purposes for collecting data are as follows:
- Creating accounts and verifying identity
- Processing deposit and withdrawal transactions securely
- Providing bonuses, promotions, and VIP benefits correctly
- Preventing fraud and ensuring account security
- Managing customer support and communications
- Improving site performance and analysing user experience
Your information is not used beyond the purposes listed above. It is not sold to any third party for commercial gain.
2 What Information Is Collected
2.1 Personal Identity Information
At the time of registration, your full name, date of birth, mobile number, and email address are collected. For account verification, your national ID card or passport details may be requested. This information is used solely to confirm your identity.
2.2 Financial Information
When making transactions through bKash, Nagad, Rocket, or Upay, the necessary payment information is collected. Full payment card numbers or complete bank account details are not stored.
2.3 Technical Information
Your device's IP address, browser type, operating system, and site usage patterns are automatically logged. This information helps improve site security and performance.
2.4 Cookies and Tracking
bbkk uses cookies to manage sessions and improve the site experience. You can control cookies from your browser settings, though in some cases this may affect how the site functions.
3 Data Storage and Security
All your information is stored on secure servers protected by SSL encryption. Multiple layers of security are in place to prevent unauthorised access, including:
- End-to-end data encryption
- Firewalls and intrusion detection systems
- Regular security reviews and audits
- Data protection training for staff
The retention period depends on the type of information and applicable legal obligations. Even after an account is closed, certain information may be retained for a defined period as required by law.
4 Sharing Information with Third Parties
bbkk never sells your personal information to third parties for commercial purposes. However, limited information may be shared with specific parties in the following circumstances:
4.1 Service Provider Partners
The minimum necessary information is shared with contracted partners for payment processing, technical support, and fraud prevention. These partners are required to comply with bbkk's privacy policy.
4.2 Legal Obligations
Information may be provided in response to lawful requests from relevant authorities under the laws of Bangladesh. In such cases, bbkk exercises no discretion — legal obligation is the sole reason.
4.3 Business Changes
In the event of significant changes to the business structure (such as a merger or acquisition), you will be notified in advance and the protection of your information will be ensured.
5 User Rights
Every member registered with bbkk has the right to control their own information:
- Right to access: You may request a copy of the information stored about you.
- Right to correction: You may request that incorrect or outdated information be updated.
- Right to deletion: Under certain conditions you may request that your information be deleted, though some data may need to be retained for legal reasons.
- Right to restrict processing: In certain circumstances you may request that the use of your information be limited.
- Right to opt out of marketing: You may stop receiving promotional messages at any time.
To exercise these rights, contact us via live chat or email. The support team is available 24/7 to respond in Bengali and English.
6 Protection of Minors' Information
All bbkk services are for persons aged 21 or older only. Registration by minors is strictly prohibited. If it becomes known that a minor's information has been submitted, it will be deleted immediately and the associated account will be closed.
For more information on responsible gaming and the protection of minors, see our Responsible Gaming Guidelines.
7 Cookie Policy
bbkk uses the following types of cookies:
- Essential cookies: Required to maintain login sessions and security.
- Functional cookies: Used to remember your preferences and language settings.
- Analytics cookies: Collect data anonymously to analyse site usage.
You can turn off all cookies except essential ones from your browser's cookie settings. However, this may limit some features of the site.
8 Transfer of Information Abroad
bbkk's servers and infrastructure are operated internationally. Therefore, your information may be processed or stored on servers outside Bangladesh when necessary. In such cases, it is ensured that the standard of data protection remains consistent with this policy.
9 Changes to This Policy
bbkk may update this privacy policy at any time. If significant changes are made, registered users will be informed by email or site notification. Continued use of the service after changes are made will be taken to mean that you have accepted the updated policy.
If you have any questions about the privacy policy or other terms, find answers in our FAQ section or contact the support team directly.
10 Contact Information
If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, contact us through the following:
- Live Chat: Available on every page of the site — active 24/7.
- Email: [email protected]
Our support team responds in both Bengali and English. Privacy-related complaints are resolved as quickly as possible.